Last updated: December 2024
Welcome to Lucky Night Berlin. These Terms of Service ("Terms") govern your use of our website, services, and participation in our events. By accessing our website or attending our events, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
2. Eligibility and Age Requirements
- Minimum Age: You must be at least 18 years old to use our services
- Legal Capacity: You must have the legal capacity to enter into binding agreements
- Jurisdiction: You must comply with all applicable laws in your jurisdiction
- Verification: We reserve the right to verify your age and identity at any time
- Prohibited Persons: Individuals on self-exclusion lists or banned from gambling activities are prohibited
3. Account Registration and Security
Account Creation
- You must provide accurate and complete information
- One account per person is permitted
- You are responsible for maintaining account confidentiality
- Notify us immediately of any unauthorized access
Account Suspension and Termination
We reserve the right to suspend or terminate accounts for:
- Violation of these Terms
- Fraudulent or suspicious activity
- Failure to provide required verification documents
- Breach of responsible gaming policies
4. Event Participation and Conduct
Event Registration
- Registration is required for all events
- Payment must be completed to secure your spot
- Event capacity is limited and registration is first-come, first-served
- We reserve the right to refuse registration
Code of Conduct
All participants must:
- Behave respectfully towards staff and other participants
- Follow all venue rules and regulations
- Comply with responsible gaming guidelines
- Refrain from disruptive or inappropriate behavior
- Not engage in cheating or fraudulent activities
5. Payment Terms and Refunds
Payment Processing
- All payments are processed securely through third-party providers
- Prices are displayed in Euros and include applicable taxes
- Payment confirmation is required for event participation
- We accept major credit cards and approved payment methods
Refund Policy
- Cancellation by You: Refunds available up to 48 hours before event
- Cancellation by Us: Full refund provided for cancelled events
- No-Show: No refund for failure to attend
- Processing Time: Refunds processed within 5-10 business days
6. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for services
- We are not responsible for third-party actions or services
- You participate in events at your own risk
- We are not liable for losses due to technical failures
7. Contact Information
For questions about these Terms or to report violations, please contact us: